Hey. Get the lowdown on our ceaselessly requested questions.

We haven’t come throughout many individuals who say “oooh sure, I like having my photograph taken!” so that you’re not alone in considering that. However the best way we work is that we wander round on the shoot, chewing the fats and attending to know one another and your photographer will work round you & will do their utmost to place you at your ease and get some nice pictures. However please bear this in thoughts, the extra you place into the shoot, the extra you’re going to get out of it whenever you get your closing photographs again. Stepping outdoors your consolation zone is the place the magic occurs.

Saskia Nelson, our head honcho, has been credited by Time journal and famend photographer Martin Parr for kickstarting a brand new style of pictures – courting pictures. Sure, we’re the house of courting pictures. She is the main courting photograph trade professional within the UK, Europe and US and has gained awards in each the UK and Europe for her work. She is a big fan of on-line courting having performed it for 8 years till discovering her perpetually man on Guardian Soulmates. She believes everybody can discover love on-line, they only want the proper instruments and the proper mindset.

OK, the fast reply is that we can assist some folks however others we will’t.

So – in case you’ve by no means had an honest photograph taken of your self they usually all are typically ones that your pals have taken of you after which uploaded to Facebook with out even bothering to try what you appear to be, then chances are high that sure certainly we can assist. We’re professionals and know take a very good, flattering, relaxed photograph. Extra importantly we all know edit out and delete the dangerous photographs!

If, nevertheless, you actually simply don’t like the way you look in photographs irrespective of how good the photograph or the photographer is, then we in all probability can’t assist with that. We are going to most certainly suppose you look wonderful within the photographs and could be puzzled that you simply didn’t suppose so too.

I hope this helps. Honesty is necessary to us.

We’ve lately launched our Hey Saturday courting photograph adventures in Bristol and Los Angeles, which we’re actually joyful about. Subsequent cease Liverpool in Spring 2019. We’re coming for you…..

Sure, in the intervening time we simply shoot outside pictures. We consider it suits our model rather well as we will create pure, relaxed, unposed pictures – essential for courting photographs. Plus, we will preserve the prices down – the streets and parks are free in spite of everything.

Winter is definitely considered one of our busiest intervals – so sure we work all all through the winter months. We do are likely to work with extra triathletes, Iron Man & Powerful Mudder rivals although right now of 12 months, we’ve seen, lol. Nevertheless, if it will get too chilly or it appears to be like like rain or sleet, you possibly can reschedule. Please see our FAQ relating to the climate. 

We don’t get requested this query fairly often however each from time to time it pops up and so we wished to share our coverage on it. The reply isn’t any, sorry, we don’t share RAW or unedited jpeg recordsdata. There are a selection of causes for this, however from a buyer perspective we consider that you’re paying for a completed product – which incorporates the enhancing/mild retouching of every picture. The photographs captured in digicam represents solely about 50% of the work we do to create our closing picture. Our photographers are simply as passionate in regards to the time they spend within the digital darkroom finalising the pictures as they’re in regards to the time spent out on shoots, it’s a massively necessary and integral a part of their inventive course of. At hand over RAW recordsdata could be akin to asking an artist handy over an unfinished portray together with a paint brush and a few paint or asking a chef handy over the elements for a tremendous dish so that you can put collectively your self. Thanks on your understanding.

Your photographer might be working one-on-one with you on the day. Every consumer is booked in at separate instances so that you gained’t cross paths with one other consumer. Generally considered one of our beautiful pictures assistants will attend the shoot to assist your photographer however apart from that, it’s simply you and your photographer.

We positive do however we solely preserve shoppers’ work for just a few weeks after now we have delivered your photographs (because of area points) so please be sure to retailer your photographs someplace protected. Dropbox or an exterior exhausting drive could be excellent.

We actually hope so. Please be happy to speak us by any issues you’ve got on the time of reserving and collectively we will discover a location that works.

Please learn level 9 of our Terms to get the complete story however to sum up:


Please do give us as a lot discover as you possibly can and we are going to do what we will to accommodate you. Please be aware although, that any on-the-day rescheduling will lead to a 50% surcharge price for rebooking to respect and replicate the photographer’s time and lack of earnings for that day.


We provide full refunds proper as much as 48 hours earlier than the day of your shoot, between 24 and 48 hours, we will provide a 50% refund and for much less that 24 hours discover earlier than the shoot day itself, we are going to retain all charges.

Ahh the glamour behind the scenes! We select shoot areas the place you possibly can entry clear, spacious public bogs or cafe bogs.

Throughout a pandemic, this isn’t all the time attainable although.
It’s value noting that almost all of our pictures are typically from the waist up as these work finest for courting photographs.
Sure, you have to one or two full physique pictures however the remaining are taken from the waist up so whenever you’re planning your outfits, focus primarily on the highest half and the way you would possibly change up your look fairly simply with out counting on full outfit modifications.
Layering is an effective way to do that. For instance you would possibly arrive in a leather-based jacket and change to a different jacket. Maybe some pictures with out the jacket simply in a jumper. Then you would take away the jumper for some pictures in a shirt or tshirt. Then add one other jumper on prime and many others and many others.
With slightly planning forward, you possibly can simply create quite a lot of totally different appears to be like on the go.

I feel now we have to face information: we might be in public doing one thing that you simply don’t see on a regular basis so some folks would possibly take a gander. Nevertheless, I feel it’s necessary to recollect that we are going to simply be one thing these folks take into consideration for roughly 1 to 2 minutes earlier than going again to their very own ideas. These photographs, nevertheless, are serving to you discover love, one thing that’s fairly necessary to you. I all the time say to my shoppers that for the time that we’re collectively, we’re in our personal little world, specializing in getting some nice pictures of you. Nobody else actually issues throughout that brief time period, particularly folks you might be by no means going to see once more. And in case you do find yourself being recognised by somebody you recognize, we’ll simply say this shoot is on your Observer article that’s popping out quickly.

I like the British & NYC climate & their loopy, unpredictable seasons however I’ve to confess it may well sometimes play havoc with planning outside photoshoots. If the forecast predicts relentless and/or heavy rain/drizzle/snow/hail on the time of your shoot, then do contact your photographer the day earlier than your shoot, if you need to reschedule. Additionally, if it appears to be like prefer it’s going to be freezing chilly on the time of your shoot making you uncomfortable, then that’s OK too,  So long as you tell us by 6pm the day earlier than your shoot, you’re free to reschedule. 

Oh heck no! We love working with shoppers of all ages. Our oldest consumer up to now has been 76 years younger. (And she or he’s showcased on our web site no much less)

We ask shoppers to pay us in full on the time of reserving in order that we get all of the boring admin stuff out the best way and may then concentrate on the far more necessary and enjoyable enterprise of getting you some nice pictures.

We could also be all in regards to the enjoyable and good instances however relaxation assured we’re completely skilled in all we do behind the scenes. You may learn by our Phrases right here.

We need to be sure to are utterly pleased with the service we offer you. If you’re not, we are going to do every thing we will to cope with any issues. We are going to:
– deal with you pretty
– reply promptly
– examine your criticism impartially

How you can complain
You may complain nevertheless you are feeling comfy: by letter, by e-mail or by talking to Saskia Nelson, the Director of Hey Saturday.
Her contact particulars are:
E-mail: [email protected]

What occurs whenever you complain
These are our major steps:
We are going to attempt to type it out inside two working days of receiving your criticism. We are going to look into what has occurred and can try to resolve it as quickly as attainable. If now we have been capable of type issues out right away, we are going to write or name you to substantiate.

If we want extra time to look into what occurred, Saskia will e mail you promptly to acknowledge your issues and can let you know what occurs subsequent.
We are going to look rigorously into the problems you increase. We would get in contact to verify we perceive your issues and get extra particulars. You probably have any data that’s related please ship it to Saskia.

We might be in contact to let you recognize the result of your criticism as quickly as we will and inside 8 weeks of getting your criticism

Our photographers are obsessed with their work. They usually worth the time spent within the digital darkroom simply as a lot because the time spent out on location with you. We shoot our pictures on giant RAW recordsdata to make sure we’re working to the very best high quality after which edit and frivolously retouch them in Photoshop/Lightroom, which makes this course of fairly sluggish. It often takes as much as 7 days however might take longer at exceptionally busy intervals however please bear with us. We’re dedicated to offering pictures in the highest quality for digital and we recognise that the time spent enhancing and frivolously retouching the pictures is a crucial a part of the inventive course of so we need to take our time and respect your endurance on this. It’s possible you’ll discover some photographers flip their photographs spherical in tremendous fast time, which may very well be as a result of they aren’t very busy, or they don’t take as a lot time and care processing their pictures or, in some instances, the RAW recordsdata are being despatched off to India for enhancing and retouching (in case you verify the small print). Our photographers are gifted artists and would by no means need another person to edit their photographs for them. Thanks for valuing our course of.

We ship out a Welcome Pack on the time of reserving, which fits right into a little bit of element about what you would possibly prefer to put on and what works nicely. However, I all the time advocate sporting garments that make you are feeling assured and enticing, principally ‘you on a very good day‘. Simply to be clear, you have to to convey your individual garments and equipment to the shoot. We’re creating genuine photographs of you and to do this, you could put on your individual garments.

Keep away from sporting something too tight or too dishevelled as these don’t work nicely on digicam. So something which provides  you a flattering form works finest.

We love a little bit of color pop, as you possibly can in all probability inform from the photographs, so if attainable do try to convey not less than one merchandise of clothes that’s a brilliant color.

Most of our pictures are from the waist up or shoulders up so that you don’t want to fret an excessive amount of in regards to the backside half. This makes it a lot simpler to get a number of totally different appears to be like with out bringing an excessive amount of with you. Layering is all the time good: jackets, jumpers, shirts, t-shirts may be combined and matched actually simply.

Girls may also use equipment to alter a glance. It’s wonderful how a change of lipstick and/or hair type mixes issues up.

And take a look at our latest weblog put up on this, right here.

Sure, you have to to convey the outfit(s) that you simply need to put on. Hey Saturday goals to create genuine photographs that characterize the actual you and with a purpose to try this, you have to to put on your individual garments. Please try our reply to the query, ‘Any suggestions for what I ought to put on?’ for concepts on what outfits to convey. 

In order for you, we advocate that you simply additionally convey a few props with you as they offer you one thing to do together with your palms they usually’re an effective way to inform folks a bit extra about your character – relying on what you select. Books, headphones, bikes, cameras, hats, espresso cups, newspapers, magazines, yoga mats and many others all make nice props.

Canines are typically much more problematic however now we have made them work too!

Right here’s a blog post I wrote earlier that can assist you with this. Or you possibly can join beneath for our free eBook “8 Easy Steps to Rework your Relationship Profile Images”

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